Legal information and privacy

Terms of Use

At a glance

Our commitment

JolieCarte lets you create, send and keep lovely cards. We use only the data needed to operate, secure and improve the app.

Your cards and messages

When you send a card without personalizing it, delivery is handled entirely by the app you choose. JolieCarte does not know the recipient, their name or the message you add: we receive none of this information.

When you personalize a card, the card and your message are stored on JolieCarte servers to create your delivery and make it available through its link. Your message is used only to make the card available through that link and is not disclosed for commercial purposes.

You can delete a card from your Mail at any time.

JolieCarte account

An account is optional. If you sign in with Apple or Google, we keep only the technical identifier provided by that service to secure access and synchronize your library. Deleting the account from Settings immediately and permanently deletes the account and its associated data.

Advertising

If an ad is displayed, Google AdMob and its advertising partners use the technical information needed to display it and measure how it works. Personalization depends on your choices. In relevant countries, Google’s form lets you accept, refuse or change these choices. How Google uses data from partner apps — Google Privacy Policy.

JolieCarte does not place any advertising inside sent or received cards, for the comfort of their recipients.

Notifications

Notifications are used only for features you request: a reminder on the date you choose, a read notice for a personalized card when you enable that option, or an alert that a support reply is waiting. You can disable them in the app or your phone settings. Card reminders are created only on your device.

Ad-free purchase

The Ad-free offer is a one-year subscription, billed once a year and automatically renewed each year unless canceled before renewal. The annual price is displayed before you confirm your purchase. The subscription removes all ads from the JolieCarte app while it is active; it does not apply to the website. You can manage or cancel renewal in the subscription settings of your Apple or Google Play account. After cancellation, ad-free access remains available until the end of the paid period. Without a subscription, the app remains free with ads. Payment is handled by Apple or Google. JolieCarte receives the transaction information needed to verify the purchase, activate the subscription, restore it and handle a possible refund.

Support

The “Contact us” section communicates directly with JolieCarte and does not ask for an email address. If you use it, we keep your message, a technical conversation identifier, your platform, system version and JolieCarte version so that we can reply and understand the issue. If you request reply notifications, the required token is used only for that notification.

Service providers and hosting

Data managed directly by JolieCarte is hosted in France by Scaleway. Apple and Google may process the information required for their own services in other countries, in accordance with their policies and applicable legal safeguards.

Retention and security

Data is kept for as long as useful for the requested service: cards so that senders and recipients can access them, account data until account deletion, support conversations while the request is handled and followed up, and purchase records for the time needed to manage them and meet legal duties. Technical security data may be kept as long as needed to prevent abuse and protect the service.

JolieCarte keeps a record that a deletion was completed, with no time limit. This record contains only technical information about the request and its result, never your cards or messages.

We use technical and organizational measures designed to protect data, including encrypted communications and access limited to the people and services that need it.

Why we use this data

Processing cards, accounts, support, notifications and purchases is necessary to provide the features you request. Service security serves our legitimate interest in operating and protecting JolieCarte. Where required by law, advertising choices rely on your consent. Some information is also kept to meet legal obligations.

Your choices and rights

In Manage my data, depending on whether they are present, you can select Mail data, favorites, collections and shortcuts, recently opened categories, the draft, reminders and reminder notifications, read notifications, and the Support conversation and notifications. Deleting Mail data does not disable links that have already been shared; they remain accessible to their recipients.

This deletion does not change the language, theme, advertising choices or your purchase entitlements.

You can manage notifications in the app and delete your account from Settings. Depending on applicable rules, you may also request access, correction, erasure, restriction or portability of your data, or object to certain processing, through “Contact us”. Content added and sent only in another app is not received by JolieCarte and is managed directly in that app.

You may also complain to the data-protection authority in your country. In France, this is the CNIL.

Controller and publisher

NETWEB ZT, SARL — 47 rue Vivienne, 75002 Paris, France — SIREN 880 147 608 — EU VAT number FR16 880 147 608.

For any question about your data, NETWEB ZT’s data protection department can be reached through “Help and contact” in the app.

JolieCarte is distributed through Apple’s App Store and Google Play.

Update

Version 1 — September 26, 2026. This document will be updated when the app’s operation or applicable rules change.